Privacy Policy

What information do we hold about you?

Information you submit through our app or website:

To help keep Compassionate Care Network a safe place, we require certain information to verify your account. This will be some or all of the following: your name, email address, phone number, address or payment info.
We might also collect information from communications you make through the platform and other information about how you use the app and website.

Information on how you use your phone

This might include your mobile network, IP address or operating system and your phone settings. Information you give us permission to access on your phone
These are things you give us explicit permission to see. This might include your photos and camera, so that you can post your profile photo.

How do we use your information?

To provide, analyse and improve the Compassionate Care Network service, we use your data to:

Enable you to use the Compassionate Care Network service, communicate with other users, access customer service and receive relevant communications and notifications from us.
Contact you via email, SMS or phone if we need to send you information relating to your Compassionate Care Network account.

To keep Compassionate Care Network a safe place and to meet our legal obligations, we use your data to:

Search your record at immigration and fraud prevention agencies.
Prevent illegal activities like money laundering, tax evasion and fraud.
Enforce our Terms of Service and other policies and resolve any
disputes with any of our Members.

To exercise our legitimate interests (which doesn’t involve overriding your privacy rights), we use your data to:

Market products, services or new features we think you’ll like, in the app, online or via text and email

Who do we share it with?

We have never and will never sell your data to anyone. We might share your personal information with:

Anyone who works for us, if they need it to do their job. This is only ever on an as-needed basis.
Anyone who you give us explicit permission to share it with.

Where necessary, we’ll also share information to comply with regulatory authorities, to enforce our Terms of Service or other agreements and to protect the rights, property or safety of us, our customers or others.

What are your rights?

You have a right to:

Access and update some of your information through your Compassionate Care Network account.
You have the right to request copies of personal information which you can’t see through your Compassionate Care Network account, though we will not be able to comply when such requests are manifestly unfounded, epetitive or excessive.
Ask us to correct inaccurate or incomplete personal information which you can’t update yourself through your Compassionate Care Network account.

Ask us to delete your data. If you request this, please note:

We may retain certain information necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety.
We may retain and use your personal information to the extent necessary to comply with our legal obligations.
Withdraw any consent you’ve previously given us. To do so, please get in touch at info@CompassionateCareNetwork.com.au

How to ask a question or make a complaint

Please don’t hesitate to contact us on info@CompassionateCareNetwork.com.au . We will try our best to resolve any issues that you may have. Alternatively, our social media accounts are regularly monitored so you can contact us there if you wish.

Disclaimer

We’ll post any changes we make to our privacy policy right here, on this page. If the changes are significant, we’ll let you know by email.